On 26.06.2025, I traveled on the SunExpress Airlines Zurich–Antalya flight scheduled at 18:30. The cabin temperature during the flight was excessively cold. My young child and I were freezing, and I saw that many other passengers had to wear jackets and coats to cope with the cold. Despite warning the flight attendants three times, no action was taken to adjust the temperature.
The situation was so severe that I had to go directly to the hospital after landing. I can prove this with medical documents. For nearly 3 hours, I felt on the verge of hypothermia. I seriously wonder how the crew would have responded if I had indeed suffered a hypothermic episode mid-flight.
Moreover, the flight attendants' indifference made the situation worse. They stayed behind the curtains, avoiding contact with passengers, as if they didn’t want to deal with our concerns.
I am requesting an official apology for this unacceptable experience and financial compensation for the medical expenses I had to incur.
On July 3, 2025, I flew from Frankfurt to Antalya on SunExpress flight XQ143. Upon arrival in Antalya, I discovered that my luggage never arrived. I immediately filed a missing baggage report and received a reference number: AYTXQ86200. Despite reaching out multiple times and following all the nece...
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
On April 13, 2025, I flew with SunExpress Airlines from Bosnia-Herzegovina to Antalya. Before my flight, I successfully completed the online check-in process as required. However, when I arrived at the airport, I was still forced to pay a check-in fee, which made absolutely no sense. I showed the s...
On February 23, 2025, at 08:50, I had a flight from İzmir with SunExpress for myself and my three children. While checking in, I noticed that I had mistakenly entered the wrong last name for one of my children. I immediately asked an airline representative for help, but instead of assisting, they re...
On June 27, 2025, my family and I flew with SunExpress from Diyarbakır to Düsseldorf. Upon arrival, we waited for our luggage, only to be informed by German airport staff that our suitcase had been forgotten and never made it onto the flight. We were instructed to fill out a lost baggage form. We h...
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