Hello, I checked in for flight XQ 1351 scheduled for June 26, 2024, a day in advance. We arrived at the airport at 18:00 for a 20:50 departure, but suddenly, with our luggage in hand, we were directed downstairs to buses. Unfortunately, there were no Sunexpress representatives around; everyone was scrambling on their own. There were elderly people and families with small children, and the weather was extremely hot. We traveled 140 km by bus to Münster Airport, where again, no one attended to us, and no information was provided about when the flight would depart. We were finally boarded at 23:30, but then we learned that the buses sent to pick up other passengers for Düsseldorf had left us waiting inside the aircraft until the last passenger arrived. Weren't you the ones who said to be at the airport two hours before and ready on the plane one hour before, otherwise passengers would not be accepted? There was no service onboard or beforehand—no water, no food—and then you shamelessly announced paid services started. Thankfully, the plane finally took off at 00:30. This was very, very bad. I demand compensation for my inconvenience.
On the Sunexpress flight XQ795 from Düsseldorf to Ankara on 15/08/2024 at 20:05, despite a one-hour delay, we discovered that none of the luggage was loaded onto the plane. The pilot or any flight crew did not inform us, the passengers, that our luggage was not loaded before taking off. After landin...
On June 29, 2024, our SunExpress flight XQ 783 from Düsseldorf to Adana, scheduled for 8:50 PM, took an unexpected turn. Instead of departing from Düsseldorf Airport, we were transported to Münster. We were told the flight would depart from there at 11:00 PM. Upon arrival in Münster, our luggage was...
On July 23, 2024, we were booked on SunExpress flight XQ714 from Ankara to Munich, scheduled to depart at 08:00 AM and arrive at 10:10 AM. After spending the entire night preparing and going without sleep, we arrived at the airport only to learn that our 8 AM flight was rescheduled to 17:45 PM, and ...
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
On August 16, 2024, our SunExpress flight scheduled for 09:45 AM departed at 03:45 PM. When I arrived at the airport early in the morning with my two young children, we were informed that the flight would be delayed by 4 hours and 55 minutes. There was no notification via SMS or email. We ended up w...
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