On June 29, 2024, our SunExpress flight XQ 783 from Düsseldorf to Adana, scheduled for 8:50 PM, took an unexpected turn. Instead of departing from Düsseldorf Airport, we were transported to Münster. We were told the flight would depart from there at 11:00 PM. Upon arrival in Münster, our luggage was taken, but we couldn't clear passport control. Then, we were informed that the flight was postponed until 7:00 AM the next morning. No hotel accommodations or meals were provided. As morning came, the flight was further delayed to 8:00 AM, then 9:40 AM, and finally 10:50 AM. This ordeal lasted over 14 hours, causing significant inconvenience and exhaustion. There must be a legal solution for the distress we experienced.
On July 20, 2024, I experienced significant issues with my SunExpress flight from Düsseldorf to Adana (PNR: AMNA5G). I arrived at Düsseldorf Airport at 17:00, completed check-in, and checked in my luggage. After check-in, I was informed that the flight would depart from Münster instead. We were inst...
On the Sunexpress flight XQ795 from Düsseldorf to Ankara on 15/08/2024 at 20:05, despite a one-hour delay, we discovered that none of the luggage was loaded onto the plane. The pilot or any flight crew did not inform us, the passengers, that our luggage was not loaded before taking off. After landin...
On July 23, 2024, we were booked on SunExpress flight XQ714 from Ankara to Munich, scheduled to depart at 08:00 AM and arrive at 10:10 AM. After spending the entire night preparing and going without sleep, we arrived at the airport only to learn that our 8 AM flight was rescheduled to 17:45 PM, and ...
Hello, I checked in for flight XQ 1351 scheduled for June 26, 2024, a day in advance. We arrived at the airport at 18:00 for a 20:50 departure, but suddenly, with our luggage in hand, we were directed downstairs to buses. Unfortunately, there were no Sunexpress representatives around; everyone was s...
On July 25, 2024, my flight from Düsseldorf to Ankara with SunExpress was delayed due to an emergency landing and was rescheduled for July 27, 2024, via Cologne. Upon arrival at Ankara Esenboğa Airport, I discovered that my luggage, along with the luggage of 10 other passengers, was missing. While s...
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