SunExpress Airlines 14-Hour Delay and No Compensation
On June 29, 2024, our SunExpress flight XQ 783 from Düsseldorf to Adana, scheduled for 8:50 PM, took an unexpected turn. Instead of departing from Düsseldorf Airport, we were transported to Münster. We were told the flight would depart from there at 11:00 PM. Upon arrival in Münster, our luggage was taken, but we couldn't clear passport control. Then, we were informed that the flight was postponed until 7:00 AM the next morning. No hotel accommodations or meals were provided. As morning came, the flight was further delayed to 8:00 AM, then 9:40 AM, and finally 10:50 AM. This ordeal lasted over 14 hours, causing significant inconvenience and exhaustion. There must be a legal solution for the distress we experienced.
Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any matters you may need regarding your travel, products, and services. We will review the issue you have conveyed, and our solution center will contact you as soon as possible. Best regards,
