I purchased a Sun Eco+ package ticket from SunExpress for a flight to Amsterdam, costing 35,943.62₺. As part of the package, I attempted to change my ticket to a Düsseldorf flight priced at 22,128₺.
Instead of refunding me the difference, I was shocked to be told that I had to pay an additional 3,810.34₺! How is it possible that a lower-priced ticket requires me to pay extra instead of receiving a refund? This makes no sense and feels completely unfair.
I demand a proper resolution, either by adjusting the fare correctly or refunding the overcharged amount. SunExpress needs to clarify this pricing issue and honor fair ticket changes.
I purchased round-trip tickets from SunExpress Airlines for a Brussels–Ankara–Brussels journey. However, just days before our departure, SunExpress unilaterally changed our return flight, not just to a different airport, but to a completely different city in another country—Düsseldorf. This last-mi...
My SunExpress flight to Düsseldorf cost 5,400 TL. Later, when I went to cancel my ticket, they took 3,700 TL! I was promised a 90% refund—why is the cancellation fee so high? Cancelled ticket refund, please. Refund my account in full. I've never been so mistreated by a company as this deduction, app...
I booked round-trip tickets from İzmir to Hamburg with SunExpress Airlines for three people, paying 13,000₺ for the flights. Since we usually travel with just a backpack, I did not select checked baggage during booking. However, due to cold weather and other reasons, we had to bring additional lugga...
My friends and I recently attempted to book SunExpress tickets for the İzmir-Berlin route. During the process, two of my friends were charged incorrectly. One was charged twice, and the other once, even though the transactions didn’t result in successful bookings. Despite contacting SunExpress, no r...
On 28 June 2025, despite the scheduled date of my Sunexpress flight to Jordan, the flight was suddenly cancelled, and my refund has still not been processed. I purchased my round-trip ticket to Jordan in May for 4300₺. Due to increasing safety concerns in the region, I requested to change my destina...
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