SunExpress Airlines disrupted my vacation plans months ago, offering to cancel my flight just three weeks before departure or postpone it by a day. I opened case number 0906988 on June 27th regarding this issue, but received no response. Despite assurances on July 5th that I would hear back the same day, no one contacted me. It's nearly impossible to reach them by phone, and their complaint line claims I've dialed incorrectly. When I finally reached them via WhatsApp, I was told:
"Your case has been noted. Due to high volume, responses may be delayed. We will contact you as soon as possible."
With my flight just 2 days away, will SunExpress respond by August?
I received the cancellation information for the ticket I bought in the upcoming month. My holiday plans had to change. Sunexpress said to cancel your ticket or choose another day. I wrote a complaint message about the issue on June 27. I did not receive any response to my complaint message numbered 09006988. When I called on July 5 and spoke to an authorized person, I was told that I would be contacted within the day, but no one got back to me. Today, I am trying to reach them again, but I cannot get through to their phones. When I wrote via WhatsApp, I was told that there was a high volume of inquiries and that they would get back to me as soon as possible. I have a flight in two days, but it seems Sunexpress's high volume of inquiries never ends; they will probably respond in August.
On September 2, I flew with SunExpress from Izmir to Antalya to Manchester, but my baggage was not delivered upon arrival. I immediately filed a report at the airport. Due to constant errors on the SunExpress website, I was only able to submit a claim a day later. As of today, September 4, no compan...
I am writing to formally file a complaint against SunExpress Airlines regarding the irresponsive resolution of a refund request related to delayed luggage. On 8/16/2023, I had the unfortunate experience of traveling with SunExpress Airlines on Flight LH9576 from Munich, Germany to Izmir, Turkiye. Re...
On June 13, 2024, I traveled with SunExpress Airlines from Stuttgart to Trabzon. Upon arriving in Trabzon, I discovered that one of my suitcases was missing. I immediately filed a lost baggage report with reference number TZXXQ15558. Today is September 4, 2024—nearly three months later—and I still h...
My luggage was not delivered on my Izmir-Antalya-Manchester flight with Sunexpress on September 2nd. I filed a report at the airport at that time. I was only able to create a file on the Sunexpress website a day later because their system kept giving errors. No official has contacted me until today,...
Regarding my September 18, 2025 SunExpress flight XQ827, I have been trying to reach customer service from Bosnia and Herzegovina for two days without success. I repeatedly attempted to contact them via WhatsApp, phone, and other channels, yet I could not find any representative to assist me. When I...
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