On September 2, I flew with SunExpress from Izmir to Antalya to Manchester, but my baggage was not delivered upon arrival. I immediately filed a report at the airport. Due to constant errors on the SunExpress website, I was only able to submit a claim a day later. As of today, September 4, no company representative has contacted me. I've tried reaching out to SunExpress customer service multiple times—me from abroad and my spouse from Turkey—but we couldn't get through. On their WhatsApp line, we only received automated replies. I'm leaving Manchester tomorrow and returning to Turkey on Saturday evening. This situation has put me in a very difficult position during my trip, and the worst part is that no one is taking it seriously or providing any information. My baggage with a tracking number is nowhere to be found, and there seems to be no responsible party addressing this issue.
My luggage was not delivered on my Izmir-Antalya-Manchester flight with Sunexpress on September 2nd. I filed a report at the airport at that time. I was only able to create a file on the Sunexpress website a day later because their system kept giving errors. No official has contacted me until today,...
Dear SunExpress Customer Service, On February 20, 2025, I traveled from Izmir to Dubai on flight XQ 898. Upon arrival, I discovered that my checked baggage was missing. I immediately reported this to the lost baggage department at the destination airport, where I was informed that my luggage was ne...
On February 28, I tried to check in for my Izmir-Antalya-Dubai flight with SunExpress, but their app kept giving errors. At the counter, an employee checked me in—but only for the Izmir-Antalya leg. When I realized the mistake, they told me I could get my next boarding pass at the transfer desk. At...
I am writing to formally file a complaint against SunExpress Airlines regarding the irresponsive resolution of a refund request related to delayed luggage. On 8/16/2023, I had the unfortunate experience of traveling with SunExpress Airlines on Flight LH9576 from Munich, Germany to Izmir, Turkiye. Re...
On my October 18, 2024, flight from Hamburg to İzmir with SunExpress, my checked luggage went missing, and the entire experience since then has been frustrating. I immediately filed a report with the airline, but despite my efforts and a notification number (Sun-09254956), I have received no updates...
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