During my recent flight with Sunexpress, we experienced a significant delay, which resulted in hours of waiting at the airport. When we finally received our luggage, I was dismayed to find it damaged, with the wheels missing and the plastic components on the front severely compromised.
I submitted a complaint requesting repairs, and while I received a response, I am left wondering how a suitcase with such damage can be restored to its original condition. I followed up on my complaint, but it has now been 16 days without any further response.
How can a suitcase be returned to me in such a state, and why are we left waiting for a solution for so long? I would appreciate any assistance or updates regarding this issue.
I’ve flown many times, but this is the first time I’ve experienced receiving my checked suitcase without its wheels. It’s clear that the baggage handlers carelessly threw my brand-new suitcase, damaging it. It’s frustrating to see that there seems to be no respect for personal belongings anymore. Wh...
I flew from Izmir to Berlin with SunExpress, using a brand-new suitcase that arrived in perfect condition in Berlin. However, on my return flight from Berlin to Izmir, I discovered the suitcase in an unusable state upon landing, even though I handed it over in pristine condition in Berlin. The damag...
On my flight with Sunexpress to Pristina on July 8th, I received my suitcase broken and dented in two places. A report was filed and photos were taken as requested before I left the airport. However, almost a month has passed and the only response I get is 'we will get back to you as soon as possibl...
I recently flew with SunExpress from Izmir to Berlin, and my newly purchased luggage arrived in Berlin in perfect condition. However, on my return flight from Berlin to Izmir, I received my bag in an unusable state. The damage was so severe that I struggled to carry it through Izmir Airport. Already...
I am disappointed with Sunexpress after my brand-new ÇÇS large suitcase was damaged on its first flight. The suitcase is now unusable because it cannot be repaired without the missing wheel. I found the same model online, and its minimum price is ₺2,700. However, Sunexpress only compensated me ₺675,...
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