On July 21st, I traveled with my sister on a SunExpress flight from Germany to Ankara. Upon arrival in Ankara, I discovered that all three of my suitcases were broken. I reported the issue to the staff, who inspected the luggage, took photos, and filled out a form since they had no replacement suitcases available. I was advised to contact SunExpress customer service, who assured me that a payment would be made upon reporting the issue. I immediately informed customer service, and a case was opened with the promise of a response within 15 days. It has been months, and I still have not received any feedback. Each time I call, I'm told that someone will get back to me, but this never happens. This prolonged delay has caused significant inconvenience, especially since I am about to travel again and have no usable luggage. We urgently request that SunExpress resolve this issue and compensate us for the three damaged suitcases. The photos of the broken luggage have been sent via email and are also with the airport staff.
On my flight with Sunexpress to Pristina on July 8th, I received my suitcase broken and dented in two places. A report was filed and photos were taken as requested before I left the airport. However, almost a month has passed and the only response I get is 'we will get back to you as soon as possibl...
On September 22, 2024, my spouse flew from Ankara Esenboğa Airport to Munich. Upon landing, she found our suitcase completely broken—torn open and shattered. I immediately called customer service, explaining that she was alone at the airport and the suitcase was unusable, neither closing nor in a co...
On March 4, 2023, I flew with Sunexpress from Izmir to Adana. It was the worst flight I've ever been on. When I got off the plane, I saw that my suitcase, which was in great shape when I checked it in, had been broken. I wouldn't have seen it at all if the taxi driver hadn't pointed it out to me. As...
After my flight from Munich to Ankara on August 29th, I received my baggage in a broken condition and promptly filed a report. Following the necessary procedures on the website and through customer service calls, I received an email stating that they would compensate me with 650 Turkish Liras, which...
I recently flew with SunExpress from Izmir to Berlin, and my newly purchased luggage arrived in Berlin in perfect condition. However, on my return flight from Berlin to Izmir, I received my bag in an unusable state. The damage was so severe that I struggled to carry it through Izmir Airport. Already...
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