"SunExpress Your Benefits" promises one free flight for every ten flights. The first step is to purchase your ticket using their official channels. SunExpress claims that it will process this automatically in the system when you fly, but then fails to do so. In good faith, I personally completed all transactions that should have automatically appeared as points in the system as they were promoted. SunExpress then claims to have received your manually entered request but fails to process it, and your flight vanishes with the excuse that "Points cannot be processed for flights that occurred more than 90 days ago." I spoke with the customer service representative several times, and I completed all of my requests on time, but I received no results. As a result, I believe SunExpress is unfairly competing with other low-cost airlines by offering free flights. The consumer comes to SunExpress with the expectation that one out of every ten flights will be free, but SunExpress avoids this via a variety of methods. I greatly disapprove of this action.
Dear Sunexpress Aviation Co. Customer Service, I hereby wish to draw your attention to my request for a free ticket redemption with my 10 Sunexpress flight credits, for which I have created a file. During this process, I was informed that my flight date and time had been verified, and it was conveye...
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
I am absolutely furious with SunExpress! I tried to buy a ticket directly from your official website, but a system error occurred. The ticket wasn't issued, but the payment was still debited from my account! I immediately contacted customer service, and they assured me a refund would be processed. ...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
After receiving an email confirming the end of a long update process, I attempted to log into the SunExpress app. However, upon logging in, I noticed that my previous flights were missing. I had been informed that following the app update, my flight rights would be visible, but this is not the case....
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