After receiving an email confirming the end of a long update process, I attempted to log into the SunExpress app. However, upon logging in, I noticed that my previous flights were missing. I had been informed that following the app update, my flight rights would be visible, but this is not the case.
Additionally, my profile information is incorrect. I cannot view my date of birth, and when I try to add my phone number, I receive an error that redirects me back to the homepage. It is unacceptable to wait this long for an update only to experience further customer issues.
My previous flights are not displayed, and my right to earn benefits from 10 flights has been reset. As a frequent traveler, I find SunExpress to be a complete disappointment as an airline. I urge you to address these issues promptly to restore functionality and customer trust in your app.
SunExpress continues to cause frustration with unresolved issues in its mobile app. After their 2020 app update, the system failed to record my flights for 2-3 years. Previously, 10 flights earned a free one, but now they require customers to manually register flights—a process they didn’t notify us...
For days now, I haven’t been able to search or book tickets through SunExpress.com—the website simply doesn’t work. Every time I try to check flights, it gives me the same error message: “An unexpected error occurred.” I thought this might be a temporary glitch, but the issue has been ongoing and un...
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
I purchased a flight ticket from SunExpress Airlines for April 20, 2025, and have been trying to complete the check-in process multiple times. Unfortunately, every single attempt ends with the same frustrating message at the final step: "An unexpected error occurred. Please try again later." With v...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
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