The inability to generate an invoice on behalf of SunExpress and their lack of responsiveness; Except for SunExpress, all airlines allow you to process invoice generation after the ticketing step. SunExpress flight information allows you to edit the invoice details, but because your invoice is generated instantly, this editing is ineffective. When contacted via WhatsApp, they respond with "I'm sorry, I can't do it, create a request" and a link. When you submit a request, you will receive the following response: "Dear passengers, while purchasing a ticket, they complete their transactions by confirming the accuracy of all information." After the payment process, invoice information cannot be added or changed. I regret to inform you that we will be unable to respond positively to your relevant request." I'm making this record not necessarily to solve my problem, but perhaps to facilitate a change in the system.
I booked a SunExpress flight through their mobile app, but there was nowhere to enter my company details for an invoice. After my trip, I called customer service, and they refused to correct the invoice, saying it was already issued in my name. I explained that their app doesn’t even allow a login, ...
On August 12, 2024, I booked a flight from Dalaman to Manchester through Sunexpress Airlines. During the booking process, I made sure to input all my company's details for a corporate invoice. However, when I reviewed the invoice, I was shocked to find that none of the company information was includ...
I purchased a single ticket for the Germany-Turkey route from SunExpress's website. My bank card was immediately charged, but the site remained stuck on the "please wait while we process your payment" screen. Despite suspecting an issue, I waited for about half an hour. Eventually, the screen closed...
I purchased tickets for three people on the İzmir-Kayseri route through the SunExpress website. The payment was deducted from my bank card, but the page got stuck on "Please wait while we process your payment." When I spoke with SunExpress customer service about this issue, they told me that the tic...
Today, I tried to generate an e-invoice for my future flight with SunExpress to submit to an official institution. Despite my repeated efforts, I was unable to contact customer service for assistance. I spent an entire day—over 10 hours—trying to reach a representative, only to be met with endless ...
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