I booked a SunExpress flight through their mobile app, but there was nowhere to enter my company details for an invoice. After my trip, I called customer service, and they refused to correct the invoice, saying it was already issued in my name. I explained that their app doesn’t even allow a login, let alone invoice details, but they didn’t care.
SunExpress seems designed to push customers toward third-party travel agencies. If you book directly, expect inconvenience—like re-entering your personal info for every ticket. Their app is poorly designed, and customer service is useless. SunExpress, fix your app and let users enter invoice details before purchase!
I recently purchased a ticket from SunExpress Airlines and filled out all necessary fields to invoice it under my company’s name. However, due to an error during the transaction, the ticket was issued in my personal name instead. Now, I’m unable to invoice this ticket to my company, causing a signif...
I am unable to complete online check-in with SunExpress Airlines despite trying everything, including contacting their call center. Their app is unreliable, and the support provided has been completely unhelpful. This has been the worst customer experience I’ve ever had. I’ve submitted complaints an...
I am an executive assistant at a private company. I frequently purchase airline tickets that need to be invoiced to the company. When booking SunExpress tickets on their website, despite entering the company information correctly, the invoice is issued to the passenger instead of the company when I ...
The inability to generate an invoice on behalf of SunExpress and their lack of responsiveness; Except for SunExpress, all airlines allow you to process invoice generation after the ticketing step. SunExpress flight information allows you to edit the invoice details, but because your invoice is gener...
SunExpress continues to cause frustration with unresolved issues in its mobile app. After their 2020 app update, the system failed to record my flights for 2-3 years. Previously, 10 flights earned a free one, but now they require customers to manually register flights—a process they didn’t notify us...
Comments