On 15.12.2023, I bought a Kars-Izmir 12:40-15:10 ticket for 3 adults and 1 baby for 28.01.2024 from Sunexpress Airline's own website. When I called today to postpone my brother's ticket, they said that none of the tickets I bought appeared in the system, that is, I did not buy any tickets. They said that I should check my card from my bank account or go to whichever agency I bought it from? I already bought it from your own website? I called the bank, the company received the payment from me on December 15, and on December 18, they refunded and canceled the tickets on their own. When I call the customer service again, it says that you bought a ticket for free, buy a ticket again, I say I don't have that day, I say buy another day, and the flight on 28.01.2024 seems full, my child's first birthday was to go to my family, thanks to you, our plan was not thanks to you, I am a civil servant and I had arranged my annual leave accordingly, I suffered both financial and moral damage. If you do not want to be a victim, pay attention, friends, God knows who they canceled my tickets and sold them for a higher amount.
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
I purchased a flight ticket from SunExpress on their official website on 15/09/2024, and ₺9132.22 was taken from my account. I still haven't gotten any confirmation or details about my ticket. When I reached out to customer service, the rep didn't provide a solution. Instead, they said there was no ...
I purchased a single ticket for the Germany-Turkey route from SunExpress's website. My bank card was immediately charged, but the site remained stuck on the "please wait while we process your payment" screen. Despite suspecting an issue, I waited for about half an hour. Eventually, the screen closed...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
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