SunExpress Airlines Refuses WhatsApp Documentation for Funeral Ticket Refund

Currently, I am dealing with a difficult circumstance as a result of the death of a loved one, and I have experienced difficulties with SunExpress Airlines in regard to the refund of my ticket. Despite the fact that they have sent the necessary documents through WhatsApp, they assert that the documentation that has been provided by the government is insufficient. This has developed into a significant obstacle, and I strongly urge SunExpress Airlines to respond to my request as quickly as possible and offer a solution that benefits everyone involved. My request is that the ticket fare be refunded to me as quickly and completely as possible.