I held a ticket for SunExpress flight XQ723 from Amsterdam to Kayseri, scheduled for November 24, 2024, at 1:40 PM. The flight was delayed by 4 hours, and to make matters worse, our luggage started arriving 30 minutes late.
Due to this delay, I missed both my connecting flight and the bus I had booked. As a result, I had to stay overnight in Kayseri and make alternative plans to travel to Nevşehir early the next morning. This has caused unnecessary exhaustion and stress, especially since I am a doctor with a scheduled shift tomorrow.
I am deeply disappointed with SunExpress for their lack of punctuality and professionalism. I demand compensation for the financial and personal inconvenience this delay has caused. Prompt resolution is expected.
On September 1, 2024, at 11:10 AM, I took SunExpress flight XQ715 from Munich to Ankara. All passengers' luggage was left behind in Munich by SunExpress. When we arrived in Ankara, we waited a long time for our bags, only to be told by airport staff that they hadn't arrived. We were informed that Su...
On the Sunexpress flight XQ795 from Düsseldorf to Ankara on 15/08/2024 at 20:05, despite a one-hour delay, we discovered that none of the luggage was loaded onto the plane. The pilot or any flight crew did not inform us, the passengers, that our luggage was not loaded before taking off. After landin...
Hello, On July 7, 2024, we had a flight with Sun Ekspres from Van to Antalya. Our flight was originally scheduled for 11:00 AM but was rescheduled to 1:10 PM. While waiting for our luggage at Antalya Airport, it was announced that no luggage was loaded onto the plane. I came for a 4-day vacation w...
Dear SunExpress Representatives, I am MK. On June 30, 2024, my SunExpress flight XQ980 from Izmir to Vienna, scheduled for 12:30 PM, was delayed until 7 PM. I was stranded at the airport all day. As you know, food and drinks at airports are expensive, but I had no choice but to purchase them. Additi...
I recently experienced significant delays on both my outbound and return flights with SunExpress Airlines, causing considerable inconvenience and frustration. On May 30, 2024, I was booked on a 10:00 PM flight to Antalya. I arrived at the airport early, only to face repeated delays. We were the last...
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