What happened to my SunExpress flight ticket is crazy. On February 27, 2023, I got a call from +***502424908 from someone who said they were from Sunexpress. They charged me 150 TL to transport my pet cat and another 200 TL for transaction fees. When I got to the Sarissa Tourism airport, they confirmed that they had taken the money but said it was for the pet's transportation and transaction fees. I called Sunexpress to complain, but they didn't say that they were to blame. This is terrible! It feels like these people are trying to rip us off. And to make things even worse, my wife and child had to fly from Adana to Antalya as earthquake victims. I told CIMER about this forced flight before I told the Ministry, and I hope they will look into it and hold these people responsible for what they did. I won't let them get away with this!
I flew with SunExpress from Munich to Antalya and informed the airline via WhatsApp beforehand that I would be traveling with my 4.8 kg dog. I was directed to a Turkish phone number, but despite numerous attempts, I couldn’t reach anyone. At the Munich airport, I was charged an excessive €120 one-wa...
I purchased a flight ticket from SunExpress on their official website on 15/09/2024, and ₺9132.22 was taken from my account. I still haven't gotten any confirmation or details about my ticket. When I reached out to customer service, the rep didn't provide a solution. Instead, they said there was no ...
Sun Express sold me a plane ticket for a flight on February 25, 2023, but I had to cancel it on February 26, 2023. I only got back 187.99 TL of the 499.99 TL I paid for the ticket. This is almost half of what I paid. Even though I still had a week until my flight, Sun Express charged me a huge amoun...
When I booked my flight on SunExpress from Izmir to Gaziantep on March 11, 2023, I chose the "cancel guarantee" option. For this choice, I had to pay an extra fee. After some time had passed, I realized that I had bought a ticket in the wrong direction. I called the customer service number to ask to...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
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