After my flight from Munich to Ankara on August 29th, I received my baggage in a broken condition and promptly filed a report. Following the necessary procedures on the website and through customer service calls, I received an email stating that they would compensate me with 650 Turkish Liras, which is equivalent to only 22 Euros. With that amount, you can't even buy a decent backpack. A few days after receiving the email, I decided to voice my dissatisfaction by submitting a complaint. Strangely, right after I hit the send button, I received the 650 Turkish Liras. It seemed like hush money to me because they claimed they couldn't do anything more about it. Before the flight, I had a high-quality suitcase with an intact body, but the handle was shattered, likely due to the rough baggage handling by Sunexpress. I took it to a luggage store that also does repairs, and they advised me to buy a new one. So now, not only did I have to endure subpar service during my flight, but I also had to purchase a new suitcase with the 650 Turkish Liras offered as compensation. What's worse, I didn't even receive an apology for the terrible service. I want to be contacted, and I'm tired of being directed to fill out online forms when I call customer service, which is not a satisfactory way to resolve this issue.
On July 21st, I traveled with my sister on a SunExpress flight from Germany to Ankara. Upon arrival in Ankara, I discovered that all three of my suitcases were broken. I reported the issue to the staff, who inspected the luggage, took photos, and filled out a form since they had no replacement suitc...
On September 22, 2024, my spouse flew from Ankara Esenboğa Airport to Munich. Upon landing, she found our suitcase completely broken—torn open and shattered. I immediately called customer service, explaining that she was alone at the airport and the suitcase was unusable, neither closing nor in a co...
During my return trip from Munich to Izmir on November 13, 2024, SunExpress damaged my suitcase. I filed a report at the airport, and the damage was acknowledged. However, the replacement suitcase they offered was neither of the same quality nor the same color as the one they broke. I requested mone...
On May 19, 2024, I flew with SunExpress from Kayseri to Antalya. To protect my luggage, I paid a fee at the airport to have it wrapped. Despite this, when I picked up my suitcase at Antalya Airport, I discovered it was broken. I filed a report at the airport and was given a paper instructing me to f...
As soon as I got off the plane, I saw that my bag was broken at the place where it was to be picked up. No one was around to report the problem, so I went to a nearby desk and told the staff. They put me in touch with the airline's customer service. They told me to tell them about the problem on the...
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