As soon as I got off the plane, I saw that my bag was broken at the place where it was to be picked up. No one was around to report the problem, so I went to a nearby desk and told the staff. They put me in touch with the airline's customer service. They told me to tell them about the problem on their website. I couldn't fix the damage myself because it was so bad. I filed the report right away, but a week later, I got an email saying that the case would be closed because I hadn't given the necessary information. I called customer service right away, and they told me they had made the request and that I should wait for an email. After two weeks, I still hadn't heard anything new. After a lot of trouble, I got 325 TL for the damage to my big suitcase, which was a lot less than what I paid for it. The service and way this airline handled the situation are not good enough. I can't believe they've lasted this long on the market. Don't use this airline unless it's a matter of life or death!
After my flight from Munich to Ankara on August 29th, I received my baggage in a broken condition and promptly filed a report. Following the necessary procedures on the website and through customer service calls, I received an email stating that they would compensate me with 650 Turkish Liras, which...
On March 15, 2023, after my flight from Samsun Çarşamba Airport to Antalya Airport, I was waiting in the baggage claim area when I saw that one wheel of my newly bought suitcase had broken off and the zipper was completely torn. There was a hole in my clothes where the damage was. I told the right p...
On July 21st, I traveled with my sister on a SunExpress flight from Germany to Ankara. Upon arrival in Ankara, I discovered that all three of my suitcases were broken. I reported the issue to the staff, who inspected the luggage, took photos, and filled out a form since they had no replacement suitc...
On March 4, 2023, I flew with Sunexpress from Izmir to Adana. It was the worst flight I've ever been on. When I got off the plane, I saw that my suitcase, which was in great shape when I checked it in, had been broken. I wouldn't have seen it at all if the taxi driver hadn't pointed it out to me. As...
On June 12, 2024, I took a flight from Trabzon Airport to Antalya Airport. The wheel on my suitcase was completely broken when it arrived, even though I had handed it over in perfect condition. I visited the lost and damaged baggage department, where they documented my situation. Even after I explai...
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