Xena Lite Asked Me to Buy Coins to Remove My Ban

I am writing regarding the suspension of my Xena Lite account.

I have been using Xena Lite for a long time to chat and play games, and I have spent a significant amount of money on the platform. Yesterday, my account was suddenly banned without any explanation or indication of which rule I had allegedly violated.

After the ban, I contacted your support team through the in-app messaging system. During that conversation, I was told that if I wanted my account to be reinstated, I would first need to purchase coins, and that coins would then be deducted from my balance in order to remove the ban.

I find this practice extremely unfair. I was never informed of any specific rule violation or provided with evidence explaining why my account had been suspended. Requiring me to purchase coins as a condition for restoring access to my account, without first explaining the reason for the ban or allowing me to appeal it, does not appear to be a fair or transparent process.

I respectfully request that my account be reviewed and that, if the suspension was applied in error or without sufficient justification, it be lifted immediately.

I also request a clear written explanation of the specific reason for my suspension and ask that users not be required to purchase coins as a condition for having their accounts reviewed or reinstated without a proper explanation of the alleged violation.

Thank you for your attention. I look forward to your prompt response and a fair resolution.