I was negatively impacted by Sun Express. My flight scheduled for 9 AM took off at midnight. We had made and paid for a holiday reservation for that day. My 5-night vacation was reduced by one day because of Sun Express. I demand compensation for my loss. I have proof of the situation, including our hotel check-in and check-out times. Despite sending these documents through their official channels, we received a negative response. They provided absurd reasons such as operational issues, broken planes, and faulty air conditioning, while the real issue was their ongoing strike for the past 15 days. Is this how you value your customers?
Dear SunExpress, During my recent travel experience with SunExpress, I faced two significant issues that caused financial loss and inconvenience: Flight Cancellation: My flight was canceled, forcing me to purchase a new ticket at a higher price. I had no choice but to pay the fare difference to se...
I am extremely frustrated with SunExpress for their unfair treatment. Even though I had more than 45 minutes before departure, the staff delayed the process by focusing on baggage instead of issuing my boarding pass. As a result, they later claimed there wasn’t enough time for check-in and denied me...
On March 10, 2025, I had a scheduled flight from Berlin to Izmir with SunExpress. However, due to a strike at Berlin Airport, all flights—including mine—were canceled. The issue? SunExpress never notified me. I didn’t receive a single email, SMS, or call informing me that the flight was canceled. I ...
SunExpress Airlines broke my suitcase, and the explanation they provided afterward is attached. Such a baseless explanation is unacceptable. Flight points are being deleted, suitcases are being damaged, and the airline takes no responsibility whatsoever. I strongly advise against using their service...
On June 30th, I had a Sunexpress flight XQ7033 from Kayseri to Antalya scheduled for 09:55. However, the plane took off at 23:45, a delay of 13 hours and 45 minutes. We landed in Antalya around 01:10 on July 1st. As a result, my hotel reservation for June 30th was wasted. The hotel is now saying the...
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