I have a complaint about SunExpress Airlines. Our flight scheduled for July 13th at 7 PM was delayed by a full 3 hours. We didn't receive any messages or warnings about this. We were forced to wait at the airport for 3 hours. When we suggested going home and returning at the flight time, they said, 'It's unpredictable, the flight might leave early, and if it does, your tickets will be void, and it's your responsibility.' What kind of service is this, for heaven's sake?
I had a flight with SunExpress scheduled to depart at 06:20, but what followed was an absolute nightmare. First, they announced a delay and said the plane would depart at 07:20. Then they came back and pushed it again to 07:50. Still, no plane. Their excuse? “The aircraft isn’t ready yet.” But the p...
On June 30th, I had a Sunexpress flight XQ7033 from Kayseri to Antalya scheduled for 09:55. However, the plane took off at 23:45, a delay of 13 hours and 45 minutes. We landed in Antalya around 01:10 on July 1st. As a result, my hotel reservation for June 30th was wasted. The hotel is now saying the...
I’m writing this while waiting at the airport, feeling extremely frustrated. Our SunExpress flight scheduled for 09:00 was delayed by 3 hours just to accommodate a couple of passengers. We have been here since 7 AM, and the airline staff have been completely unresponsive, refusing to engage with us....
SunExpress Airlines has completely disappointed me by causing a 7-hour flight delay. My flight, which was originally scheduled for 7:45 a.m., has been repeatedly rescheduled. It's now after 2:00 p.m., and every passenger is still waiting. This level of absurdity is unacceptably high; I will no longe...
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
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