2

My SunExpress Flight Delayed 3 Hours Without Notice

Seval
SunExpress Airlines
July 13, 2024 10:24 PM40

I have a complaint about SunExpress Airlines. Our flight scheduled for July 13th at 7 PM was delayed by a full 3 hours. We didn't receive any messages or warnings about this. We were forced to wait at the airport for 3 hours. When we suggested going home and returning at the flight time, they said, 'It's unpredictable, the flight might leave early, and if it does, your tickets will be void, and it's your responsibility.' What kind of service is this, for heaven's sake?

SunExpress Airlines
July 15, 2024 8:11 AM (1 day after complaint)

Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any matter you may need regarding your travel, our products, and services. Our solution center will review the issue you have conveyed and get in touch with you as soon as possible. Best regards,

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