On June 22, 2024, I was on a Sunexpress flight from Düsseldorf to İzmir at 15:05, and we were kept on the plane for 3 hours. The flight departed without our luggage, and we arrived in İzmir without them. Aside from a few apologies from the cabin crew, the airline made no further communication about this issue.
The luggage arrived in İzmir two days later. I rushed to the airport to pick it up, only to discover that my new Briggs & Riley suitcase, which I had bought in April and was using for the first time, had been damaged. I filed a damage report (Sun-09002481) for this issue.
Three weeks later, I received a response stating that the airline is not responsible for the damage. I am extremely surprised by Sunexpress's poor service, especially since I have flown with them several times this year. I'm requesting compensation for the damage to my suitcase.
During my return trip from Munich to Izmir on November 13, 2024, SunExpress damaged my suitcase. I filed a report at the airport, and the damage was acknowledged. However, the replacement suitcase they offered was neither of the same quality nor the same color as the one they broke. I requested mone...
On my October 18, 2024, flight from Hamburg to İzmir with SunExpress, my checked luggage went missing, and the entire experience since then has been frustrating. I immediately filed a report with the airline, but despite my efforts and a notification number (Sun-09254956), I have received no updates...
On June 13, 2024, I traveled with SunExpress Airlines from Stuttgart to Trabzon. Upon arriving in Trabzon, I discovered that one of my suitcases was missing. I immediately filed a lost baggage report with reference number TZXXQ15558. Today is September 4, 2024—nearly three months later—and I still h...
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
On December 10, 2024, I booked a flight with SunExpress from Berlin to Diyarbakır via İzmir. The flight was delayed by approximately three hours, which caused me to miss my İzmir-Diyarbakır connection. I eventually reached Diyarbakır on a different flight at 5:45 AM. However, my luggage did not arri...
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