I had a flight with SunExpress from Ankara to Düsseldorf, and it was a complete disaster. On the outbound trip, the flight was delayed by 50 minutes. On the return, the airport staff were incredibly rude and unprofessional. Our flight was scheduled for 20:05, and we checked in our baggage around 19:00 without any issues. Later, an employee casually told us to relax as our flight was far off. We barely made it through passport control, and when we reached the gate, one of the staff members began yelling and belittling us, claiming we were an hour late. She continued to mock us, even though we explained that the delay was due to passport control. If we were truly late, why did they accept our baggage at check-in? There was no warning about the timing or changes. After a call for approval, we were finally allowed to board, but her attitude remained disrespectful. To top it all off, the flight was delayed again by an hour after boarding. The entire experience was chaotic and unorganized. I will never fly SunExpress again.
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
On August 31, we had a 2:55 PM flight from Antalya to Zurich with SunExpress Airlines. Without any explanations, staff members kept coming and going, and we ended up standing in line for a full hour. Boarding was supposed to start at 1:55 PM, but at that time, we were still waiting in line. Despite ...
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
I’m writing this while waiting at the airport, feeling extremely frustrated. Our SunExpress flight scheduled for 09:00 was delayed by 3 hours just to accommodate a couple of passengers. We have been here since 7 AM, and the airline staff have been completely unresponsive, refusing to engage with us....
On February 28, I tried to check in for my Izmir-Antalya-Dubai flight with SunExpress, but their app kept giving errors. At the counter, an employee checked me in—but only for the Izmir-Antalya leg. When I realized the mistake, they told me I could get my next boarding pass at the transfer desk. At...
Comments