I purchased a ticket from SunExpress for July 15, 2024 (PNR: fe343m) from Pristina to Izmir. However, SunExpress changed the flight date to July 13, 2024, rerouting via Antalya without informing me while I was abroad. When I arrived at the airport on July 15, 2024, I was informed that no such flight existed. If changes were necessary, why move the flight to July 13 instead of accommodating my original return date on the 15th to Antalya?
Despite my availability to adjust the ticket and change dates if notified, SunExpress failed to inform me of this change. I even confirmed my flight details with customer service on the night of July 14, 2024 (+90 (533******99 08)), and was assured of my return on the 15th evening. After waiting at the airport for 30 hours, I had to purchase a new ticket to return to Turkey on July 16, 2024, incurring additional expenses.
I demand compensation for both the financial losses and the distress caused by this situation, which I intend to pursue through legal action to resolve. I urge SunExpress to address this issue promptly and provide a resolution for the inconvenience and hardship caused.
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
On August 28, 2024, my wife, my son, and I were scheduled to fly from Eindhoven to Antalya with SunExpress Airlines at 10:05 AM. The flight was first delayed to 1:55 PM, then to 4:05 PM, and eventually rescheduled to 11:20 AM on August 29, 2024. When I spoke with a SunExpress representative on the p...
On May 23, 2024, I arrived at the Frankfurt airport to board my SunExpress flight to Ankara. Despite having a valid ticket, SunExpress refused to let me board. To continue my journey, I had to purchase new tickets from Frankfurt to Izmir, and then from Izmir to Ankara, resulting in an 11-hour delay....
On July 01, 2024, at 07:55, I had a Sunexpress flight XQ300, with T8TB2M and hadxua PNR codes, from Antalya to Cyprus. Our flight was delayed by 12 hours on the first attempt (until 20:00) and 3.5 hours on the second attempt (until 23:30). The plane took off around 01:10 on July 02, 2024. By the tim...
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