My spouse’s belongings were stolen from their luggage on SunExpress flight XQ 911 from Frankfurt to Izmir on October 15, 2024. Cigarettes were taken, but it’s not about the cigarettes—what if something more valuable or personal had been stolen? This is completely unacceptable. Please address this issue with your staff immediately. I will continue to raise awareness about this situation, as it reflects poorly on the airline.
Not only are your planes some of the oldest and least comfortable, but now passengers also have to worry about their belongings being taken. This needs to be corrected immediately, and I expect a proper investigation into the matter.
On September 1, 2024, during SunExpress flight XQ715 from Munich to Ankara, all passengers' luggage was intentionally left behind in Munich by SunExpress staff. We were only informed that our luggage had not been loaded once the plane arrived in Ankara. This blatant disregard for passengers' belongi...
Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...
On January 22, 2025, I flew with SunExpress Airlines on a Dubai to Izmir flight with a layover in Antalya. At Dubai Airport, I checked in two pieces of luggage, expecting to retrieve them in Izmir. However, upon arrival, I was informed that one of my bags was left behind in Antalya and would be deli...
Dear SunExpress Customer Service, On February 20, 2025, I traveled from Izmir to Dubai on flight XQ 898. Upon arrival, I discovered that my checked baggage was missing. I immediately reported this to the lost baggage department at the destination airport, where I was informed that my luggage was ne...
On my October 18, 2024, flight from Hamburg to İzmir with SunExpress, my checked luggage went missing, and the entire experience since then has been frustrating. I immediately filed a report with the airline, but despite my efforts and a notification number (Sun-09254956), I have received no updates...
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