On 31.12.2025, during my SunExpress flight XQ882, my mother experienced a serious difficulty due to the boarding arrangement. Although it was an international flight, the aircraft was boarded from the domestic terminal side, and she had to climb three floors of stairs despite having walking difficulties. She was carrying a cane and her condition was clearly visible, yet I did not receive any warning, information, or assistance from any of your staff. As a result, she experienced significant shortness of breath and was physically strained, which made the process very distressing for me. She request that this incident be examined in detail, that the necessary actions be taken to prevent similar situations in the future, and that she be provided with support in the form of a gesture such as a complimentary voucher in compensation for the hardship she went through.
On 29.12.2025, I travelled with SunExpress on a flight that took off but was unable to land at the planned destination and had to divert to another city. I am a passenger with diabetes, a disability and in need of wheelchair assistance. After landing in this other city, we were stranded for about 7 ...
Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
On October 22, 2025, during my SunExpress flight XQ9159, I discovered that my suitcase was broken when I arrived home. Since I did not notice the damage at the airport, I was unable to file a report at that time. Later, I contacted SunExpress customer service, but my claim was rejected on the ground...
On 26.06.2025, I traveled on the SunExpress Airlines Zurich–Antalya flight scheduled at 18:30. The cabin temperature during the flight was excessively cold. My young child and I were freezing, and I saw that many other passengers had to wear jackets and coats to cope with the cold. Despite warning t...
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