Requiring Assistance For Sugo Account Recovery
I am writing to report that my account on the “Sugo – Online Chat Party” app, which I use via the App Store, was hacked tonight, on 18-06-2026. The hacker gained full access to my account, my username is “daniyal n***”. As a result of this unauthorized access, all of my in‑app balance, approximately 11,000 coins, has been lost, my chats with my friends have disappeared, and my password and contact information have been changed without my consent. Because my contact details have been altered, I am now completely unable to log in or use my account, and I am very worried that my personal data and credentials may be misused. This situation is causing me serious concern both in terms of privacy and the time and money I have invested in the app. I have already contacted support and was asked to send a video, which I cooperated with, but my account is still not accessible and the problem remains unresolved. I request that my hacked account be recovered on all grounds, including restoring my access, securing my personal information, and returning the lost 11,000 coins and my chat history as far as technically possible. I kindly ask you to urgently investigate this incident, secure my account, and assist me in regaining full and safe access to my profile and data.
Hello, We understand your concern regarding the unauthorized access to your Sugo account. However, in order for us to locate and verify the account in our system, we must have the Sugo account ID or the phone number linked to the account. Unfortunately, the username alone is not sufficient for us to identify and check the account. Please provide your Sugo account ID or the phone number previously linked to the account so that we can proceed with the necessary checks. Without one of these details, we are unable to locate the account or investigate the reported issue. For further assistance, you may also contact us through Sugo Live Support. Thank you for your cooperation and understanding. Best regards, Eren Sugo Support Team
