Sugo Support Has Not Responded to My Account Suspension Appeal

I am a user of the Sugo application on iPhone (latest iOS version), and my account was recently suspended due to an issue with my profile photo. My account ID is 227194582, and my phone number registered to the account is 0612700843. As soon as I became aware of the problem, I removed the profile photo that may have violated the rules and changed it. I sincerely apologize for this mistake, and I fully understand the importance of following the community guidelines. Since the suspension, I have not been able to use my account normally, and certain features are restricted, which has significantly affected my ability to access and use the app properly. I have already contacted Sugo support via both email and LINE about this situation, but I have not received any response yet. Therefore, I am kindly following up here to ask for your assistance. I respectfully request that you review my case, reactivate my account, and, if possible, remove any warning associated with this incident. I will carefully follow all platform rules and guidelines from now on, and I hope you will give me the opportunity to continue using Sugo in accordance with your terms.