Sugo Support Did Not Respond After Missing Coins Transaction
On 05/13/2026 at around 8:35 PM, I made two separate top-up payments in the Sugo app using my bank card. Out of these transactions, which totaled $11, the goins from one of the payments were never credited to my account.
Because the transaction receipt appears as blocked in the system, I am unable to view it and therefore cannot access the transaction number either. I tried reaching Sugo customer service for assistance, but I was unable to receive support through any available channel.
I want the missing top-up amount to be properly credited to my account as coins. I request that this issue be urgently investigated and that the missing coins be added to my account as soon as possible.
Hello, Thank you for contacting us. We understand your concern regarding the missing coins after your top-up transactions. In order for us to check the payment records and investigate the missing top-up amount, please share your Sugo user ID, the email address or phone number registered to your account, and a screenshot of the payment record from your bank statement showing the transaction date, time, and amount. Once we receive the required information, your case will be forwarded to the relevant team for detailed review. If the payment is confirmed and the coins were not credited successfully, the necessary correction will be made accordingly. Kind regards, Eren Sugo Support Team
