I am a verified user of the Sugo mobile app and, when I try to interact through the chat function, I receive a notice stating that this function is restricted for my account. I do not understand the reason for this restriction, especially considering that my account is already verified and I have not been informed of any violation or problem. This restriction has been appearing since 01/05/2026 and prevents me from using the application normally, as I cannot use the chat as intended. I have already contacted Sugo support about this issue, but I have not received any response or explanation so far. I kindly request that my case be reviewed, that the chat restriction on my Sugo mobile app account be removed, and that I be allowed to use all the functions of the application without these limitations. I would also appreciate a clear explanation of the reason for the restriction, if any.
I am an Android user of the Sugo application, and starting from 3 March 2026, I suddenly cannot send messages to anyone on the platform. Previously, my account could be used normally, and I did not make any changes, but today, all my sending attempts fail, so I cannot communicate with other users at...
I created my Sugo account with user ID 136490*** in July 2025, but from the very beginning almost all functions have been restricted without any valid reason shown to me. Since around July 14, 2025, every time I try to use basic features, I receive the message “this function is restricted.” Because ...
I installed the SUGO app on my Android phone through the Google Play Store, but immediately after installation, my account functions were restricted. Since then, I have been unable to send messages or post moments, as the app indicates that these features are restricted. I contacted in-app support a...
I started using the Sugo app by logging in with my Google account. I downloaded the app simply out of boredom, to meet new people and chat. However, a short while ago, my ability to send messages was restricted without any warning or valid reason. I now receive a notice saying “these actions are res...
I signed up for the Sugo mobile app using my iPhone XR and completed the verification process. However, for the past two days, my account has been showing an “function restricted” warning, and I’m unable to send messages or start a live stream. I submitted a request to the app’s support team, but no...
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