Sugo Blocked My Device for Suspicious Activity Without Evidence

My Sugo device was banned on May 10 due to alleged suspicious activity, device-related issues, and policy violations. However, I was never given any concrete reason, detailed explanation, or proper notification regarding the restriction, so I still do not clearly understand why my device was banned.

During this process, I contacted Sugo for assistance, but I never received any response to my request. No explanatory information was shared with me through email or any other communication channel.

I request a clear and understandable explanation regarding the exact reasons my device was banned, and I also ask that the necessary investigations be carried out so my device can be reactivated and I can use the application again normally.