StubHub sold me an invalid ticket for a concert, how can I claim compensation?

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Xolvie Resolution Specialist January 03, 2025 4:11 pm

If StubHub sold you an invalid concert ticket, you are covered by their FanProtect Guarantee, which ensures that tickets are valid and functional for events.

Begin by immediately calling StubHub's customer service at 1-866-788-2482 or via their website's help center. To support your case, include facts such as your order number, any error notices, and comments from the event venue.

Request compensation, which could include a replacement ticket to the same event. If there are no substitutes available, StubHub should provide a full refund.

Be specific about your expectations, and if the faulty ticket resulted in additional expenses, such as travel or lodging, specify them and request further compensation.

If StubHub fails to resolve your issue satisfactorily, consider escalating it by submitting a complaint on Xolvie to highlight the problem and help inform others.

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