StarMaker banned my account without warning, how can I recover it?

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Xolvie Resolution Specialist March 10, 1:21 pm

If StarMaker banned your account without warning and you want to recover it:

Check the ban message first;

• Try logging into your account
• Note the exact message, such as:
– “Account banned”
– “Device blocked”
– “Rule violation”
• Screenshot the message for reference

Check if the ban may be temporary;

• StarMaker sometimes blocks accounts due to:
– Suspicious activity
– Too many logins on different devices
– Possible policy violations
• Some bans are temporary security blocks, so waiting a short time may restore access.

Try basic troubleshooting;

• Log out and log back in
• Clear the app cache or data
• Reinstall the StarMaker app and try logging in again

Contact StarMaker support;

• Email: [email protected]

• Provide:
– Your account username or email
– Device details
– Screenshot of the ban message

• Ask them to review the ban and restore your account.

If support does not respond or the ban seems unfair, you can file a complaint on Xolvie to escalate the issue and push for account recovery.

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