StarMaker Account Banned from Live Rooms for Risky Activity

I use the Starmaker app from India. After deleting my old ID, I created a new ID, but since then I have not been able to enter anyone’s live or party room. Whenever I try to join a live or party room, an error message appears saying that my account is considered multiple or risky and that I am banned from entering live rooms. I have contacted Starmaker support about this issue, but I have not received any response. I would like my new account to be reviewed, the restriction on entering live and party rooms to be removed if there is no valid reason, and I would like to receive a clear explanation for this ban.