1
Recep is completely dissatisfied with the result

Skechers Store's Misleading Rewards Program, No Points Received!

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May 26, 2023 6:24 pm
24

Regarding my purchase from the Skechers store in the Sanko mall in Gaziantep, Turkey on May 21, 2023, I am writing to express my satisfaction with the quality of the shoes I purchased. The store clerk failed to inform us that we could collect points by installing an app on our smartphones. Although they scored 187.40 out of a possible 200, they were not included in the application. T***, the person I spoke to when I contacted them via WhatsApp, told me that I couldn't accumulate reward points after making a purchase. When I mentioned that I had downloaded the app, however, the store employee gave me the cold shoulder, dismissively saying, "Your issue is not our concern." Can it be that difficult to assign points?

May 29, 2023 9:04 am (2 days after complaint)

Dear Valued Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Contact Center

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