On June 2, 2023, I received a pair of Skechers shoes as a gift from the Skechers store at Maltepe Park in Istanbul. When I wore them on Father's Day, they didn't fit me properly. So, on June 19, 2023, I went back to the store with the shoes, hoping to exchange them. Despite the shoes being unworn, with tags intact and having the receipt to prove the purchase, the store manager refused to exchange them due to the absence of the shoebox. To make matters worse, the shoebox was already partially damaged, which made it impossible for me to have it. The store manager advised me to contact their customer service at 08504880200, assuring me that the issue could be resolved easily and that customer service would email them directly. However, when I called customer service today on June 20, 2023, at 09:20, they were unhelpful and insisted that an exchange without the shoebox was not possible. So now I am left with an unworn pair of shoes and no resolution in sight.
On August 10, 2025, I purchased a pair of Skechers GO Walk Flex Grand Entry shoes from the Sportive store at Istanbul Vialand. The product has never been worn — the box and receipt are still fully intact. My mother simply didn’t like the design, so we wanted to exchange it. However, the store employ...
I purchased a pair of Skechers boots on September 22, 2024, from the Marlin Spor store located in StarCity Mall, Yeni Bosna, Istanbul. Not long after wearing them, noticeable cracks began to appear on the surface of the boots. On March 22, 2025, I returned to the store to request a refund or exchan...
I bought a pair of shoes from the Skechers store at Eskişehir Espark Mall in May 2023. After only two months of use, the shoes developed a noticeable opening at the toe area, much to my dismay. I quickly returned the shoes to the store for inspection, hoping for a resolution. The response I received...
I highly discourage choosing this brand if you wish to steer clear of the exasperating encounter I endured. I bought a pair of shoes from the Skechers store at Istanbul Özdilek AVM on 18.08.2024. However, when I went back later that day to exchange them for a smaller size, I was informed that the sh...
I bought the Skechers arch fit GLIDE-STEP-HIGL at the Skechers store at Istanbul Cevahir AVM on May 11, 2023. Unfortunately, the shop didn't have the right size in stock that day, so they told me they could ship it to me. On May 12, 2023, the item was sent to me. After only 8 days of sporadic use, I...
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