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My New Skechers Shoes Falling Apart After Minimal Use

My New Skechers Shoes Falling Apart After Minimal Use
My New Skechers Shoes Falling Apart After Minimal Use
My New Skechers Shoes Falling Apart After Minimal Use
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May 21, 2024 3:13 PM154

On January 19, 2024, I bought a pair of Skechers shoes. After wearing them about five times over a month, I noticed the inner lining was torn. I took them back to the store and requested an inspection, but they were returned to me, citing "customer damage." I spent 5,000 lira on these shoes, and now they’re unusable. I've sent them back for another inspection, but I expect the same result. I've bought Skechers shoes three times before without issues, but this pair has been problematic. The store's lack of concern was disappointing. I'm a school employee and drive to work, so I only wear the shoes for a few hours each day. It's unacceptable that they fell apart so quickly. Customer service's unhelpful attitude was also frustrating. After this experience, I don't plan to buy from Skechers again.

May 21, 2024 3:17 PM (4 minutes after complaint)

Dear Valued Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigation regarding the issue and will contact you within the day. Skechers Customer Communication Center

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