On January 19, 2024, I bought a pair of Skechers shoes. After wearing them about five times over a month, I noticed the inner lining was torn. I took them back to the store and requested an inspection, but they were returned to me, citing "customer damage." I spent 5,000 lira on these shoes, and now they’re unusable. I've sent them back for another inspection, but I expect the same result. I've bought Skechers shoes three times before without issues, but this pair has been problematic. The store's lack of concern was disappointing. I'm a school employee and drive to work, so I only wear the shoes for a few hours each day. It's unacceptable that they fell apart so quickly. Customer service's unhelpful attitude was also frustrating. After this experience, I don't plan to buy from Skechers again.
Dear Valued Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigation regarding the issue and will contact you within the day. Skechers Customer Communication Center
I purchased a pair of Skechers shoes on 02/02/2025, and on Monday, 19/05/2025, I noticed a crack on the sole. When I took the shoe off to inspect it more closely, I saw that it was also torn on the inside and the inner sole had started to fall apart. I had only worn these shoes for four months, just...
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I bought two pairs of Skechers sneakers—one for summer, one for winter—on January 19, 2024, directly from a Skechers store. I was told both pairs came with a 2-year warranty. Despite wearing the shoes only during their respective seasons, the inner heel lining on both pairs became severely worn and ...
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