Skechers Shoes Cracked in a Month - Boyner Blamed Me for It

I purchased a pair of Skechers sneakers on March 13, 2025, using the product code 197976097452. Within just a few weeks, the tongue areas of the shoes developed cracks and split open. I returned them to Boyner for an exchange, but was informed it was due to user error. This response seemed thoughtless and unappreciative, particularly from brands like Boyner and Skechers that I previously held in high regard. I maintained the shoes well, used them only occasionally, yet I still received a damaged product and no assistance. It's truly frustrating to spend extra on a product that fails within weeks, only to be held responsible for its shortcomings. After this experience, my confidence in purchasing from either brand has completely diminished.