I purchased a pair of Skechers kids' light-up boots with a feature to turn the lights on and off. After 2-3 months, one boot’s light stopped responding to the button and stayed on permanently, while the other worked fine. I returned the boots to the Hilltown Küçükyalı store, which sent them to the center for inspection. Two days later, I received a message stating it was "user error." I called customer service to ask how pressing a button could be user error, and while the representative tried to help (and I appreciate their effort), the outcome didn’t change. I didn’t request a replacement; I just wanted the lights repaired or disabled. Skechers, as a brand selling ₺4,000 kids’ boots, should offer proper repair services instead of outright denying responsibility. A malfunctioning light is not user error. This situation reflects poorly on Skechers, and I urge them to reconsider their service policies to better support customers.
We bought lighted children's shoes with Twisty Glow Model from Skechers branded shoe company about 4-5 months ago. The light of the only pair of the lighted shoe was broken without using it for even 2 months. We called customer service and sent them to examine it, but they told us that it was not ca...
On March 17, 2025, I purchased a pair of Skechers light-up shoes for my child, expecting both quality and durability from a globally known brand. Unfortunately, within just three months, the lights completely stopped working—a key feature of the product and the reason we chose this model. Trying to...
On June 20, 2025, I bought a pair of Skechers Flex – Glow Bolt (400138N RYMT) shoes from Boyner. Since my size wasn’t available in the stockroom, I was sold the display model with the assurance that I wouldn't face any issues. Unfortunately, that turned out to be far from true. Shortly after the pu...
I bought a pair of Skechers boots from their official website, expecting durability after paying ₺X,000. Yet, in less than four months, the sides started tearing apart! I sent them in for inspection, only to receive the usual “not a manufacturing defect” excuse. How can a supposedly high-quality pro...
Skechers produces "poor" quality children's shoes. The shoes I bought for ₺3000 became unwearable in just 3 months. And my child didn't even go outside every day during the summer holidays. This is the first time I’ve bought your products, and I’m incredibly disappointed. Money isn't earned easily, ...
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