On August 10, 2025, I purchased a pair of Skechers GO Walk Flex Grand Entry shoes from the Sportive store at Istanbul Vialand. The product has never been worn — the box and receipt are still fully intact. My mother simply didn’t like the design, so we wanted to exchange it. However, the store employees delayed us for nearly a month with various excuses, and in the end said that the “exchange period had expired,” refusing to help us.
Even though the shoes are completely new and unused, my request for an exchange was rejected. This process caused significant loss of time and left us, as customers, feeling mistreated. This negative experience has also damaged our trust in the Skechers brand.
I am requesting that my right to exchange the unused product be recognized and that this situation be resolved as soon as possible.
I highly discourage choosing this brand if you wish to steer clear of the exasperating encounter I endured. I bought a pair of shoes from the Skechers store at Istanbul Özdilek AVM on 18.08.2024. However, when I went back later that day to exchange them for a smaller size, I was informed that the sh...
About three months ago, I purchased a pair of Skechers GO Walk Flex New World sneakers from the Istanbul Marmara Forum Skechers store. Due to a foot injury, I could not wear them regularly, and most of the time I was not even standing or walking for long periods. Despite this limited use, the shoes ...
I purchased a pair of Skechers boots on September 22, 2024, from the Marlin Spor store located in StarCity Mall, Yeni Bosna, Istanbul. Not long after wearing them, noticeable cracks began to appear on the surface of the boots. On March 22, 2025, I returned to the store to request a refund or exchan...
On March 29, 2025, I purchased a pair of Skechers Slip-Ins sports shoes from the Skechers store at Mall of Istanbul. From the very first use, these shoes have caused me serious heel pain every time I wear them. The pain is so severe that I cannot step on my heel properly for several days afterward. ...
On 07.07.2025, I purchased a pair of Skechers sneakers from the Kurtköy Viaport store, trusting the brand for its reputation and quality. I’ve worn th...
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