I purchased a pair of Skechers from the online store, I liked the model and design but the sizing was wrong. How can I exchange them at the store?

I purchased the Skechers 124960TK BBK GO Walk Flex model shoes from Boyner’s online store, and from the very first wear I noticed a serious size irregularity. The left shoe was noticeably smaller compared to the right, creating an uncomfortable fit. To be certain, I tested the shoes two or three mor...

I ordered a pair of Skechers Squad Air shoes (size 38.5) from the official Skechers online store under order number 376988506. The shoes were delivered today to the Optimum store, and I went to pick them up in person. Right in front of the store staff, I tried the shoes on and immediately realized t...

I ordered a black Skechers Skech-Air Court sneaker online, and to my disappointment, it arrived with a visible defect. Wanting to resolve the issue quickly, I called the authorized Skechers store at Ankamall. They told me, “Come in, we’ll help you with an exchange.” Trusting them, I drove 45 kilomet...

I was in Marseille last week. I went to the Skechers store in Terrasse du Port shopping mall. The selling person accidentally put the wrong pair of my Skechers in the box. When I came back to my country (Turkey), I figured out that they are wrong pairs and also their sizes are different. How can I s...

I purchased two pairs of Skechers shoes — one from Boyner and the other from the brand's official store. One pair became too loose and widened to the point where it no longer fits securely on my feet. The other pair has a tear in the fabric section. I submitted both products for inspection, but unfo...

I purchased a pair of Skechers slippers from Amazon, but to my dismay, one of them turned out to be half a size smaller than the other. Quite the inconvenience, I must say. I reached out to customer service and they advised me to either return the items or exchange them. I didn't want to return them...

I bought the product displayed in the photo and invoice from your website, www.skechers.com, with a German extension because the items weren't available in stores in Turkey. I reached out to customer service to let them know that I wanted to exchange the shoes for a smaller size (specifically size 3...

On 29/11/2023 at 10:17, I brought a shoe I bought from your Beyoglu Skechers branch to another branch for size exchange. I gave my number at the register as usual. Even though it says you can only change with no. Today, on 02.12.2023, I had trouble making the change. Couldn't find it on my number. S...

When I ordered from Skechers.com.tr, I expected my stuff to arrive in one to three business days. The delivery service hasn't processed my order yet, even though it's been a few days since I placed it. When I reached out to customer service, they said they would get back to me about the problem, but...

I bought Skechers shoes from Ankara Forum Mall on September 21, 2023. The shoes I purchased were labeled as size 43, and the seller assured me that they were. However, after only two hours of wearing them, I realized they were a size 41 and extremely tight. When I went to the Skechers website, I dis...

The product we ordered from the Skechers website for Father's Day on June 13, 2023, has yet to arrive. When I inquire about my cargo on the Kargoist website, it appears that it has been held at the Ankara branch since June 14, 2023. When we inquire as to why you are waiting for the cargo company, we...

On June 2, 2023, I received a pair of Skechers shoes as a gift from the Skechers store at Maltepe Park in Istanbul. When I wore them on Father's Day, they didn't fit me properly. So, on June 19, 2023, I went back to the store with the shoes, hoping to exchange them. Despite the shoes being unworn, w...

Using online store, I got a pair of shoes I bought ended up being too big for my feet, so I sent them back right away. The product evaluation staff, however, insists that the sneakers in question were used and are consequently non-returnable, completely false. I took the shoes back to the store to h...