In July 2025, I purchased a pair of Skechers Summits shoes from the Skechers store at Çanakkale 17Burada AVM for 2,634.31₺. Shockingly, after wearing the shoes only four times, I noticed significant heel deformation starting from the third use. The issue is not only visually unappealing but also causes serious discomfort while walking, making the shoes nearly unwearable.
I returned the shoes to the store and also contacted Skechers customer service. Unfortunately, my complaint was dismissed as “user error,” and I was not provided with any written report or documentation regarding the inspection. Given that the product is still under warranty and the defect appeared within less than a month of purchase, this explanation is completely unacceptable. A pair of shoes at this price point should not lose its structure after such minimal use.
I request that my defective pair be replaced with a new one or that a full refund be issued. I expect Skechers to take responsibility for the quality of its products and to resolve this matter promptly so that customers like me do not lose confidence in the brand.
In November 2024, I purchased a pair of Skechers Arch Fit shoes for about $143 USD from the Skechers store at Sur Yapı, paying in two installments. I used the shoes in the city for daily wear, including on rainy days. However, within a short time, the heels began to peel, deteriorate, and lose shape...
On June 5, 2025, I purchased the Skechers Stamina Uplift Trail model from the brand’s official website for ₺6,200. My order number is 2742001. Around the third month after purchase, I began to notice deformations and tears on the inner sides of both shoes. The insole also started peeling off, and th...
On June 17, 2025, I purchased a pair of Skechers Hillcrest–Vast Adventure shoes from the authorized Skechers store in Kırıkkale. After about one and a half to two months of normal daily use, both the right and left shoes developed the same type of deformation in the exact same spot. I only wore them...
I purchased a pair of Skechers sneakers from the Skechers store at Forum Istanbul on February 13, 2025. After wearing them for the very first time, I noticed a noticeable wrinkle forming at the front of the shoe. I immediately returned to the store, where they said the shoes would be sent in for ins...
On June 23, 2025, I purchased a pair of Skechers Arch Fit D'Lites shoes (Order No: 278483) from the official Skechers website, paying ₺4,724 by credit card. I only used the shoes for about three weeks of regular daily wear, yet both shoes developed serious quality issues. The inner heel lining on bo...
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