On February 7, 2025, my 76-year-old mother-in-law purchased a Singer sewing machine from one of your stores. However, despite buying it brand new, the machine turned out to be defective. Unfortunately, since she is elderly, she misplaced the receipt.
When we went to the store to request a return, they refused to accept it without a receipt and told us to take it to an authorized service center instead. At the Singer service center, we were mocked and dismissed—they outright refused to inspect the machine and insisted we take it back. We paid 250₺ out of pocket for a private inspection, which confirmed that the machine’s base was defective and would cost 1,500₺ to repair!
When we returned to the store, they redirected us to another service center listed on the warranty. But when we took it there, they said, "This isn’t our product, we won’t check it." This back-and-forth is completely unacceptable.
Singer, stand behind your product! We expect you to resolve this issue immediately and provide the support that your customers deserve. We are waiting for an urgent response!
I purchased a Singer overlock machine on December 25, 2025, and in less than a month, it has already become unusable. The blade won’t cut, and the thread keeps snapping, making it impossible to sew properly. I took it to an authorized service center, expecting a solution, but as soon as they saw the...
On December 20, 2024, I bought a Singer overlock sewing machine from A101. Shockingly, on the very first use, the pedal didn't work—it just made noise without stitching. Later that evening, it randomly began working, but the next day, when I tried sewing again, the pedal completely stopped respondin...
I purchased a Singer sewing machine three months ago, but I only recently opened the box to set it up. As soon as I assembled it, I realized that the machine was defective. I went to A101, where I purchased it, to report the issue, but they told me to contact Singer directly. However, despite calli...
I purchased the Singer 6660 sewing machine with high hopes, but I was let down almost immediately. Within just 10 minutes of first use, the bobbin case rotated out of place, causing the machine to malfunction. I sent it back to the store and requested a replacement. Instead of a new unit, it was rep...
I bought a Singer home overlock machine a year ago, and it has been nothing but trouble. Just six months after purchase, I had to take it to service, even though I did nothing wrong. They blamed me for “user error” instead of fixing the issue. Three months ago, I contacted the factory directly, and ...
Comments