Singapore Airlines: Missed Connection and 48-Hour Delay
We booked a Bali tour through Jolly Tur and flew with Singapore Airlines. It was the worst airline experience of my life. On our return journey with a group of about 30 people, our Bali-Singapore flight (SQ-947) on August 23, 2024, was delayed by 2 hours, and despite being scheduled for 23:35, it didn’t depart until 00:10. The flight took around 2 hours, and upon landing in Singapore, we found out that our connecting flight (SQ-392) to Istanbul had already left. About 45 passengers, including other nationalities, were stranded. While discussing our next steps at the Singapore Airlines desk, officials led all Turkish passengers to another office, informing us that there were no other flights and that we would have to stay in Singapore for 48 hours. Initially, they offered us a low-quality, 3-star hostel, which 30 of us refused, and only then was a better hotel arranged.
Despite arriving at the airport at 02:00, it took until 08:00 for all arrangements to be made and for us to get to the hotel. No apologies were offered, and the airline had no sense of accountability. While European Union citizens received prompt alternative flights and respectful treatment, Turkish passengers were met with dismissive and rude behavior. The 48-hour delay caused me to miss work, and on top of that, our rescheduled flight was delayed for another hour due to the excuse of "plane not arriving." This experience ruined my entire vacation, and I intend to pursue all legal avenues to seek justice for the ordeal we endured.
