Wingie Booking Error Forces Passengers to Abandon Luggage at Airport
As part of the flight reservation I booked through Wingie, I purchased a total of three checked bags for my wife and daughter. However, when they arrived at Cairo Airport for flight KU 542 on July 21, the Kuwait Airways counter informed them that only one 32 kg bag appeared in the system, and the extra 23 kg baggage allowance was not registered.
As a result, my wife and daughter were unable to check their 23 kg luggage and were forced to abandon it at the airport. Not only did we suffer a financial loss of approximately 80 KWD, but they also experienced severe emotional distress having to leave their belongings behind.
When I contacted Wingie support, I received an email acknowledging that this was a system-related error. However, despite this admission, I have not been offered any solution, refund for the service, or compensation for my losses to date. Furthermore, Wingie has failed to provide a clear and explicit apology.
I demand a full refund for the unprovided baggage service, compensation for our total losses of approximately 80 KWD incurred by having to abandon the luggage at the airport, and a formal apology from Wingie for this ordeal. Please note that I have already initiated a chargeback through my bank and escalated the matter to the relevant official authorities. I expect my issue to be resolved without delay.
Dear Mr. Sameh, Thank you for your response. We would like to clarify the document we are requesting, as there appears to be a misunderstanding. We are not requesting your flight ticket, booking invoice, or the documents showing the baggage allowance originally purchased through Wingie. We have already reviewed these details. What we specifically need is the invoice/receipt for the additional baggage payment made at the airport, issued by Kuwait Airways or the airport counter. We have reviewed the documents and previous emails you sent us, but we could not find any receipt showing an additional baggage payment made at the airport. Therefore, if you paid an additional amount at Cairo Airport due to the baggage allowance issue, please send us the official receipt/invoice showing: • The additional baggage amount paid at the airport • The payment date • The passenger/flight information, if available • Confirmation that the payment was for additional baggage Before we receive this document, we can review the actual additional baggage expense and proceed with the necessary evaluation. Thank you for your cooperation. Kind regards, Wingie Support Team
