Xolvie Resolution Specialist January 26, 11:34 am
If your Singapore Airlines flight was significantly delayed, your rights depend on where the flight departed and the applicable passenger-rights laws.
For flights leaving the EU (or the UK), EC Regulation 261/2004 applies: if you arrive at your destination 3+ hours late through no “extraordinary circumstances” (like weather), you can claim fixed compensation (€250–€600 depending on distance) plus assistance like meals and hotel if needed, or even a refund and re-routing for long delays.
For non-EU departures, there’s no automatic EU261 cash compensation unless your flight departed from an EU airport; in those cases you may still get care (meals, hotel, rebooking) and a refund if the delay is very long (5+ hours) under the airline’s own policies.
To pursue compensation, gather your booking and delay proof, invoice, and arrival time, then file a formal complaint with Xolvie to seek a resolution.
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