Wingie Fails to Issue Flight Tickets After Successful Payment via Birbank

I purchased a flight ticket through Wingie for a Sharm El Sheikh – GYD flight scheduled for August 14. On August 1, at around 1:12 AM, I successfully made a payment of 1,506.89 AZN to wingie.com via Birbank, and the money was deducted from my account.

However, despite time having passed since the payment went through, my tickets are nowhere to be found. I cannot find any ticket details, PNR code, or reservation record in the app or in my email. I have also been unable to reach Wingie customer service, leaving me with zero information or assistance regarding my issue.

I am left in a difficult position because my tickets have not been issued despite the payment being successfully processed. I demand that Wingie generate and send my flight tickets for this paid transaction as soon as possible and complete my booking.