Singapore Airlines delayed my connection and left me stranded — how can I get them to cover costs?

If Singapore Airlines delayed your connection and left you stranded and you want them to cover your costs;

Contact Singapore Airlines support with a clear escalation;

• State that Singapore Airlines caused a long delay to your connection that left you stranded
• Provide your flight numbers, booking reference (PNR), date of travel, origin, connection point, and final destination
• Describe how long the delay was, the missed connection, and the costs you incurred (hotels, meals, transport, missed events)
• Attach boarding passes, tickets, receipts for expenses, and photos/screenshots of delay notifications

Ask them to;

• Confirm the exact reason for the delay (mechanical, crew, weather, operations) and that it was their responsibility
• Explain why you were not re-booked or assisted promptly
• Reimburse all reasonable out-of-pocket costs you incurred because of the delay (hotel, meals, transport)
• Provide compensation for inconvenience where eligible under their policy or applicable regulations
• Give you a case/reference number and timeline for resolution and refund

If Singapore Airlines still doesn’t reply or refuses to cover your costs, file a complaint on Xolvie to seek a resolution.