On August 16, 2024, my Pegasus flight PFVUP3 from Esenboğa to Sabiha Gökçen, originally scheduled for 21:00, was first delayed to 23:00. In response, I changed my booking to another Pegasus flight on the same day, scheduled for 21:35 from Esenboğa to Sabiha Gökçen. Later, they moved the 21:35 flight to 23:00 and then moved the original 21:00 flight back to 21:00. When I requested to switch my ticket back to the 21:00 flight, I was told there were no seats available, and the change was not made.
No information about potential delays or changes was provided during ticket sales, and there was no communication until 2 hours before the flight. They left 180 passengers frustrated and inconvenienced. When I called Pegasus Customer Service to file a complaint, it took me 20 minutes to get through. I filed a complaint, but when I called again to update it, my call was abruptly disconnected by the representative, Ms. M****, and I couldn’t continue the conversation. I tried to find a responsible Pegasus staff member at Esenboğa Airport, but no one was available.
Thank you for such terrible service. I will initiate legal action and do everything in my power to hold Pegasus accountable in court for inconveniencing so many people twice in a row. This is a company that does not protect customer rights.
I boarded Pegasus Airlines flight pc2663 from Ankara to Budapest on August 1, 2023, with a layover in Istanbul Sabiha Gökçen. However, due to a 1.5-hour delay in Ankara, the flight missed my connecting flight from Istanbul to Budapest. Pegasus wanted to cancel my ticket at first. They later offered ...
In October or November 2023, I bought a ticket from Pegasus with the date September 5, 2024 and flight number PC406 for a departure at 22:40 from Istanbul Sabiha Gökçen Airport to Abu Dhabi and a return ticket on September 15. When I bought these tickets, there were daily flights from Sabiha Gökçen ...
On Tuesday, December 10, 2024, I experienced a great deal of disappointment due to the issues with my flight on Pegasus Airlines, flight code PC2571, from Malatya to Istanbul and Istanbul to Denizli. My flight, originally scheduled for 09:00 AM, was delayed due to weather conditions, and we were kep...
On April 23, 2025, my Pegasus flight from Tehran to Ankara was delayed for 10 hours due to a technical issue. As a direct result of this delay, I missed my 14:00 AJet flight from Ankara to Izmir. Upon arrival, I approached Pegasus staff to explain the situation and seek assistance—but I was met with...
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
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