Unauthorized Charges From ShortMax, Request Cancellation And Refund
I recently discovered a series of unauthorized charges from a company called ShortMax Innovation, supposedly for a movie-watching service that I never knowingly subscribed to or used. The charges are each in the amount of $9.99 and appear as "SHORTMAX INNOVATIONS FTM" on my bank statement. These payments have been taken repeatedly since April of this year, and there are now a total of 10 such transactions. I only realized this after seeing them on my statement and checking the details more carefully. I have no recollection of agreeing to any subscription with this company, nor did I receive any clear information, confirmation email, or understandable notice that a recurring payment would be taken. I contacted my bank, Territorial Bank of American Samoa, about these charges. As a result, my debit card had to be cancelled and I now have to wait approximately 8 weeks for a new card, which is a serious inconvenience for my daily financial transactions. Despite this, the root issue of the unauthorized charges from ShortMax Innovation and the lack of proper consent or transparency remains unresolved. I request a full refund of all 10 unauthorized $9.99 payments taken since April, and a complete cancellation of any subscription, membership, or service that may have been opened in my name without my clear and informed consent. I also expect written confirmation that no further charges will be made to my account in the future.
